Cloudbet Pakistan FAQ – Everything You Need to Know

Visit the Register page on Cloudbet and enter your Pakistani mobile number (without the leading zero), choose a password, tick the 18+ and Terms confirmation boxes, then submit the form. You'll receive a 6-digit OTP via SMS to verify your number. Once verified, make your first deposit and your account is fully active. The entire process typically takes under two minutes.

No. Registering a Cloudbet account is completely free. There are no sign-up fees, monthly subscriptions, or platform charges. You only spend money when you choose to make a deposit. The minimum first deposit to start playing is Rs 500.

No. Cloudbet strictly allows one account per person. Creating multiple accounts — regardless of the name or mobile number used — violates Cloudbet's Terms and Conditions and will result in all accounts being permanently closed and any associated balances forfeited. If you've lost access to your existing account, contact support rather than registering a new one.

The minimum age is 18 years. This is confirmed during registration by a mandatory checkbox. Cloudbet may request CNIC or passport verification at any point to confirm age. Accounts confirmed to belong to under-18s are closed immediately and funds returned.

KYC stands for Know Your Customer — it's the identity verification process Cloudbet uses to confirm you are who you say you are. Registration doesn't require KYC upfront. However, KYC is mandatory before large withdrawals are processed and may be requested at any point during account use. Standard KYC documents for Pakistani players include: CNIC front and back, a selfie holding your CNIC, and proof that your registered payment method belongs to you.

Log in to your Cloudbet account and go to Account Settings to update details such as your email address or notification preferences. Changes to your registered mobile number require identity verification — contact Cloudbet support via live chat to initiate a mobile number change and our team will guide you through the verification steps.

Pakistani players can deposit on Cloudbet using: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer (IBFT), and Visa/Mastercard debit or credit cards. All deposits are processed in PKR — no currency conversion required.

The minimum deposit on Cloudbet is Rs 500. This applies to all payment methods including Easypaisa, JazzCash and bank transfer. There is no maximum deposit limit imposed by Cloudbet, though individual banks and mobile wallets may impose their own daily transaction limits.

Easypaisa and JazzCash deposits typically reflect in your Cloudbet balance within 60 seconds of completing the transaction. IBFT bank transfers may take up to 30 minutes during banking hours. Card payments are usually instant. If a deposit hasn't appeared after 30 minutes, contact Cloudbet support with your transaction reference number and our team will investigate immediately.

Cloudbet does not charge deposit fees. However, your bank, Easypaisa or JazzCash account may apply their own transaction fees depending on your service plan. Check with your payment provider if you're unsure. The amount that arrives in your Cloudbet PKR balance will reflect what was received after any fees charged by your payment provider.

First, wait the standard processing time for your method (60 seconds for Easypaisa/JazzCash, up to 30 minutes for IBFT). If it still hasn't appeared, don't make another deposit. Instead, contact Cloudbet live chat support and provide your registered mobile number, the amount deposited, the time of transaction, and the transaction reference or screenshot from your payment app. Our team resolves most deposit issues within minutes.

Log in to your Cloudbet account, go to Cashier or Wallet, select Withdraw, choose your preferred method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card), enter the amount in PKR, and confirm the request. Withdrawals go to the same payment method you used for your deposit — you cannot withdraw to a different account than the one you deposited from.

Easypaisa and JazzCash withdrawals are typically processed within 30 minutes of the request being submitted. Bank IBFT transfers are usually completed within a few banking hours. Card withdrawals may take 1–3 business days depending on your bank. Processing times may be longer if your account has a pending KYC review.

The minimum withdrawal amount on Cloudbet is Rs 500. This applies across all payment methods. There is no minimum balance required to initiate a withdrawal — as long as your available balance (excluding active bonus funds) meets the Rs 500 threshold, you can request a withdrawal at any time.

Common reasons for withdrawal delays include: pending KYC verification, active bonus wagering requirements that haven't been met yet, withdrawal to a payment method that doesn't match the deposit method, or a routine account security review. Log in to your account and check for any pending notifications or verification requests. Contact live chat support if you can't identify the reason — they can see your account status in real time.

No. As a standard anti-money-laundering measure, Cloudbet requires withdrawals to be returned to the same payment method used for the original deposit. If your original deposit method is no longer available — for example the account has been closed — contact Cloudbet support with documentation and the team will review alternative arrangements on a case-by-case basis.

New Cloudbet accounts are eligible for a welcome bonus on their first qualifying deposit. The bonus is credited automatically after the deposit is confirmed. The exact bonus amount, minimum qualifying deposit, wagering requirements and eligible games are detailed in the Terms and Conditions. Visit the Terms and Conditions page for current welcome bonus terms.

A wagering requirement means you must bet a certain amount before bonus funds become withdrawable as real money. For example, a Rs 1,000 bonus with a 10x wagering requirement means you must place Rs 10,000 in total bets before you can withdraw the bonus as cash. Not all bets count equally — sports bets and casino games may contribute at different percentages. Full details are in the bonus terms for each promotion.

Promo codes must be entered during the initial registration process — they cannot be applied to an existing account retroactively. If you forgot to enter a promo code during sign-up and believe you're entitled to a specific offer, contact Cloudbet support within 24 hours of registration and provide details of the promotion. The team will review your case.

Once registered, visit the Refer a Friend page in your account to get your unique referral link. Share it with friends in Pakistan. When a friend registers through your link and makes a qualifying deposit, your referral reward is credited to your account as real PKR — not locked bonus funds. The exact reward amount is shown on the Refer a Friend page. There's no limit to how many friends you can refer.

Most bonuses are applied automatically within a few minutes of the qualifying action (registration, deposit, or referral). If your bonus hasn't appeared after 15 minutes, check your bonus balance in the Promotions section of your account. If it's still missing, contact Cloudbet live chat support with your account mobile number and the name of the promotion. The support team will investigate and apply the bonus manually if you qualify.

Yes. PSL (Pakistan Super League) betting is one of the most popular features on Cloudbet for Pakistani players. Pre-match markets go live 48 hours before each fixture. During matches, live in-play markets allow you to bet on outcomes such as runs in the next over, wicket in the next delivery, and player milestones while the game is in progress. Visit the PSL Betting page for current available markets.

Cloudbet offers a wide range of PSL betting markets including: match winner, top batsman, top bowler, player of the match, total runs, run handicap, first wicket method, toss winner, and more. Live in-play markets include ball-by-ball and over-by-over options. The exact markets available vary by match and may be reduced for lower-profile fixtures or during certain match phases.

The minimum bet on Cloudbet sports markets is Rs 50. This allows Pakistani players with smaller bankrolls to participate in PSL betting without committing large amounts. Maximum stake limits vary by market and are displayed on each betting slip before you confirm the bet.

Live in-play betting lets you place bets while a cricket match is actively being played. Odds update in real time based on the match situation. To place an in-play bet, navigate to the live match on Cloudbet, select your market, enter your stake and confirm. Some bets may be suspended briefly during key moments — this is normal and the market will reopen promptly. Live cricket scores are available on the Live Cricket Score page alongside in-play betting.

If a PSL match is abandoned, cancelled or reduced to a result by Duckworth-Lewis-Stern (DLS), Cloudbet settles bets according to the official result declared by the relevant cricket authority. If no result is declared, most markets are voided and stakes returned. The specific settlement rules for each market type are detailed in the Sports Betting Rules section of the Terms and Conditions.

Aviator is a crash-style multiplier game. At the start of each round, a plane takes off and a multiplier begins climbing from 1x. You place your bet before the round starts and cash out at any multiplier you choose — the higher you wait, the bigger the potential win. If the plane flies away before you cash out, your bet is lost. Each round is independent and the crash point is determined by a provably fair algorithm. Visit the Aviator Game page for full details.

Yes. Cloudbet's Andar Bahar is available in live dealer format — a real dealer deals cards on a real table, streamed directly to your screen. The minimum bet starts from Rs 50, making it accessible for Pakistani players at all bankroll levels. The game follows standard Andar Bahar rules. Visit the Andar Bahar page for more on how to play.

Cloudbet's card games library includes Teen Patti, Baccarat, Blackjack and Roulette — all available in live dealer format. The Card Games page has a full overview of currently available tables, bet limits and game variants. New live tables are added regularly, and Pakistani players have access to the full selection.

In addition to Aviator, Cloudbet's crash games section includes JetX and other multiplier-style games. Crash games are particularly popular among Pakistani players due to their short session format — a single round lasts under a minute, and the auto-cashout feature lets you set a target multiplier in advance. See the full selection on the Crash Games page.

Yes. Crash games like Aviator use provably fair technology — a cryptographic method that allows you to independently verify that each round's outcome was not manipulated after bets were placed. Live dealer games use real physical cards dealt by human dealers, streamed in real time. RNG-based games use certified random number generators audited by independent testing laboratories.

On the Login page, click the "Forgot Password" tab. Enter your registered Pakistani mobile number, receive a 6-digit OTP via SMS, and use it to set a new password. The entire process takes under two minutes. If the OTP doesn't arrive within 60 seconds, use the resend option. If the problem persists, contact Cloudbet live chat support.

Cloudbet holds player funds separately from operational funds. All connections to cloudbet-bangla.com are secured with 256-bit SSL encryption. Your login credentials are stored using one-way hashing — staff cannot see your password. If you suspect unauthorised access to your account, change your password immediately and contact support to freeze the account while it's investigated.

If you notice bets, deposits or withdrawals that you didn't initiate, change your password immediately and contact Cloudbet support via live chat or email at support@cloudbet-bangla.com. Request an immediate account freeze. Our security team can investigate and take action within minutes of receiving a report. Don't delay — prompt action limits potential losses.

No. Cloudbet staff will never ask for your password — not in live chat, not by phone, not by email, not on social media. If anyone claiming to be Cloudbet asks for your password or OTP, it is a scam. Do not share this information with anyone. If in doubt, end the conversation and contact Cloudbet directly through the official live chat on cloudbet-bangla.com.

Log in → Account Settings → Responsible Gaming → Deposit Limits. Set daily, weekly and monthly limits. Decreases take effect immediately. Increases require a 72-hour cooling period before they apply — this prevents impulsive limit increases. For full details on all available responsible gaming tools, visit the Responsible Gaming page.

Self-exclusion locks your Cloudbet account immediately. You can choose a period of 1 week, 1 month, 3 months, 6 months, 1 year or permanent exclusion. Once active, you cannot log in, deposit, bet or receive marketing. Your PKR balance is held safely. Temporary exclusion durations cannot be shortened. To activate: Account Settings → Responsible Gaming → Self-Exclusion, or ask a support agent to do it on your behalf via live chat.

Yes — the Cool-Off Period tool in your account settings lets you pause betting for 24 hours, 48 hours or 7 days. Your account remains registered but deposits and bets are blocked for the duration. This is ideal when you want a short break without committing to a full self-exclusion. Find it under Account Settings → Responsible Gaming → Cool-Off Period.

Start by activating a self-exclusion from your Cloudbet account immediately — this prevents further deposits and bets while you take time to reflect. Talk to someone you trust about what you're experiencing. If you need professional support, Cloudbet's responsible gaming team is available 24/7 and can provide resources and referrals. Our full guidance on recognising gambling problems and getting help is available on the Responsible Gaming page.