Cloudbet Terms and Conditions – Pakistan Player Agreement

1Introduction

Welcome to Cloudbet. These Terms and Conditions ("Terms") apply to all users of the Cloudbet website at cloudbet-bangla.com and any associated services, products or promotions offered under the Cloudbet brand. Please take time to read through them properly — they're written in plain English specifically for Pakistani players and we've tried to keep legal complexity to a minimum while still being precise about what matters.

These Terms form a binding contract between you ("the Player") and Cloudbet ("the Platform," "we," "us," "our"). When you register an account on Cloudbet, place a bet, deposit funds, or access any feature of the platform, you are confirming that you have read and agreed to these Terms in full. If you do not agree with any part of them, you should not use Cloudbet.

Cloudbet reserves the right to update these Terms at any time. When we do, the updated version will be published on this page with a revised "Last Updated" date. Continued use of Cloudbet after a change to the Terms constitutes acceptance of the revised version. We recommend checking this page periodically to stay informed.

2Eligibility

To open and maintain a Cloudbet account, you must satisfy all of the following eligibility conditions at all times:

• You must be at least 18 years of age. Cloudbet does not accept players under the legal adult age under any circumstances. Age verification may be requested at registration or any point thereafter.
• You must be a natural person — not a company, trust, partnership or other entity. Cloudbet accounts are for individual use only.
• You must be accessing Cloudbet from a jurisdiction where online gaming is not explicitly prohibited by applicable law. You are responsible for knowing the laws in your own location.
• You must not be acting on behalf of another person when placing bets or managing your account.
• You must not have previously been excluded from Cloudbet through a self-exclusion request that remains active.
• You must not be a current employee, contractor, agent, or immediate family member of an employee of Cloudbet or any of its affiliated service providers.

Cloudbet may request proof of age or identity at any time. If you are unable to provide satisfactory documentation, Cloudbet reserves the right to restrict or close your account and withhold any pending withdrawals pending investigation.

3Account Registration

Each player is permitted to hold exactly one Cloudbet account. Opening multiple accounts, whether under the same name, a different name, the same device, the same IP address, or the same payment method, is strictly prohibited. Where multiple accounts are detected, Cloudbet will close the duplicate accounts and may forfeit any balances or bonus credits associated with them.

When registering, you are required to provide accurate, complete and up-to-date information. This includes your real name, a valid Pakistani mobile number, and any other details requested during the sign-up process. Providing false information at registration is grounds for immediate account closure.

You are responsible for maintaining the confidentiality of your login credentials. Your username and password should not be shared with any other person. Cloudbet will not be liable for any losses arising from unauthorised access to your account resulting from your failure to keep your credentials secure.

• If you suspect your account has been accessed without your permission, contact Cloudbet support immediately via live chat or email.
• Cloudbet support will never ask for your full password. Any communication claiming to be from Cloudbet and requesting your password should be treated as fraudulent.
• You may update your account details at any time from your account settings. Changes to your registered mobile number may require identity verification.

Cloudbet may conduct Know Your Customer (KYC) checks on any account at any time, particularly before processing withdrawals above certain thresholds. Required documentation typically includes a government-issued photo ID and proof of payment method ownership.

4Deposits and Withdrawals

All Cloudbet accounts are denominated in Pakistani Rupees (PKR). Deposits and withdrawals are processed in PKR only. The following payment methods are currently supported: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT, and Visa/Mastercard debit or credit cards issued by Pakistani banks.

Deposits

• Minimum deposit: Rs 500. Maximum deposit limits may vary by payment method and account tier.
• Deposits are credited to your Cloudbet balance immediately in most cases. Delays caused by payment processor downtime are outside Cloudbet's control.
• You may only deposit funds from payment accounts registered in your own name. Third-party deposits are not permitted.
• Cloudbet does not charge fees for deposits, though your payment provider may apply their own charges.

Withdrawals

• Minimum withdrawal: Rs 500. Withdrawals are paid to the same payment method used for the deposit where possible.
• Withdrawal requests are typically processed within 30 minutes for Easypaisa and JazzCash and within a few banking hours for IBFT transfers.
• Cloudbet reserves the right to conduct identity verification before releasing withdrawals, particularly for first-time withdrawals or amounts above platform thresholds.
• Any bonus funds that have not yet met their wagering requirements cannot be withdrawn. Only real-money balances and cleared bonus funds are eligible for withdrawal.
• Withdrawals requested to a different payment method than the deposit source may require additional verification.

5Bonuses and Promotions

Cloudbet offers a range of bonuses and promotions to eligible players. Each promotion is subject to its own specific terms, which will be published alongside the promotion. The following general rules apply to all Cloudbet bonuses unless a specific promotion states otherwise:

• Bonuses are available to eligible registered players only. Eligibility criteria are defined per promotion and may include account age, deposit history, and verification status.
• All bonus funds are subject to a wagering requirement before they become eligible for withdrawal. The wagering requirement will be stated clearly in the promotion terms — typically expressed as a multiple of the bonus amount (e.g., 20x means you must wager the bonus amount 20 times before withdrawal).
• Not all games contribute equally to wagering requirements. Live betting on cricket typically contributes 100%, while certain casino games may contribute a lower percentage. Game contribution rates are published in the bonus terms.
• One bonus may be active at a time unless a promotion explicitly allows stacking. Attempting to claim multiple bonuses simultaneously may result in one or more being voided.
• Bonuses claimed fraudulently — including by creating multiple accounts or providing false information — will be voided and the relevant accounts closed.
• Cloudbet reserves the right to amend, suspend or terminate any promotion at any time. Players with active bonus funds at the time of cancellation will be advised of their options by support.

The Cloudbet referral programme allows existing players to earn real PKR for referring new players who register and make their first deposit. Refer-a-Friend rewards are credited as real money, not as locked bonus credits. Full referral programme terms are published on the Refer a Friend page.

6Betting Rules

Cloudbet operates across multiple product types including sports betting (cricket, PSL), live dealer games (Andar Bahar, Teen Patti, Roulette, Baccarat), crash games (Aviator, JetX), and virtual card games. Specific game rules are published within each game interface and on the relevant product pages.

The following general betting rules apply across all Cloudbet products:

• All bets are final once confirmed. A bet cannot be cancelled, amended or reversed after it has been accepted by the system — including in cases where you believe you made an error in selection or stake amount.
• Minimum and maximum bet limits apply per game and per market. These are displayed within the game interface before you place your bet.
• In the event of a technical fault during a live game or live betting session — including connection loss, platform outage or data feed failure — Cloudbet will resolve outstanding bets in line with the verified state of play at the time of the interruption.
• For cricket and PSL betting, match results are determined by the official result published by the relevant cricket board. Any subsequently reversed or amended official result will trigger a review of affected bets.
• Cloudbet reserves the right to void any bet placed on an event with an incorrect price if the error is identified before or after settlement.
• Suspicious betting patterns, including arbitrage strategies or coordinated betting across accounts, may result in voiding of related bets and account review.

7Responsible Gaming

Cloudbet is committed to providing a safe and responsible gaming environment for all Pakistani players. We believe strongly that entertainment should remain enjoyable — and we take seriously the responsibility that comes with operating a real-money gaming platform.

Cloudbet provides the following responsible gaming tools, accessible directly from your account settings:

• Deposit Limits: Set daily, weekly or monthly maximum deposit amounts. Changes to increase a limit take 72 hours to come into effect; decreases take effect immediately.
• Loss Limits: Set a maximum amount you are willing to lose per day, week or month. Once the limit is reached, further bets requiring real-money stakes will be declined until the limit period resets.
• Session Time Reminders: Set a reminder that notifies you when you have been playing continuously for a set duration.
• Self-Exclusion: Request a temporary or permanent exclusion from Cloudbet. Self-exclusion takes effect immediately. During exclusion, you will not be able to log in, deposit, bet or receive marketing communications.

If you are concerned about your own gambling habits or those of someone close to you, please visit our dedicated Responsible Gaming page for detailed guidance and support resources.

8Prohibited Activity

The following activities are strictly prohibited on Cloudbet. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of balances and referral to relevant authorities where applicable:

• Opening or operating multiple Cloudbet accounts simultaneously or sequentially to circumvent restrictions, claim multiple bonuses, or obscure identity.
• Providing false, misleading or incomplete information at any stage of registration, identity verification or payment processing.
• Using software, scripts, bots or automated tools to interact with Cloudbet games, betting markets or any part of the platform.
• Exploiting technical errors, software bugs or pricing mistakes in the platform for financial gain. Any winnings generated through exploitation of a known or discovered error are not valid and will not be paid.
• Money laundering, structuring of deposits or any use of Cloudbet for the movement of funds derived from illegal activity.
• Collusion with other players — particularly in live dealer games — to gain an unfair advantage.
• Sharing login credentials with third parties or allowing others to use your account.
• Engaging in abusive, threatening or harassing communication with Cloudbet staff or other players through any platform channel.
• Using Cloudbet in any manner that violates applicable law.

9Account Suspension and Closure

Cloudbet reserves the right to suspend, restrict or permanently close any player account at any time for the following reasons:

• Breach of any provision of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or use of stolen payment credentials.
• Failure to complete identity verification within a requested timeframe.
• A self-exclusion request submitted by the account holder.
• A request received through a responsible gaming authority or legal process.
• Prolonged account inactivity as defined in the platform's dormancy policy.

Where an account is closed due to a breach of these Terms, any balance associated with the account may be forfeited if the breach involved fraudulent activity, abuse of bonuses, or violation of the prohibited activity provisions. In all other cases of account closure, the real-money balance at the time of closure will be returned to the player's registered payment method.

If you wish to close your Cloudbet account voluntarily, you can do so by contacting support via live chat or email. All pending withdrawal requests will be processed in the normal course before the account is closed.

10Privacy and Data

Cloudbet collects and processes personal data in accordance with its Privacy Policy, which is published separately at /privacy-policy. By registering a Cloudbet account, you consent to the collection and use of your personal data as described in that policy.

In summary, Cloudbet uses your personal data for the following purposes: account management, identity verification, fraud prevention, payment processing, personalised promotions (where you have opted in), and regulatory compliance. Cloudbet does not sell personal data to third parties for marketing purposes.

You have the right to request access to the personal data held by Cloudbet about you, request corrections to inaccurate data, and request deletion of your data subject to legal retention obligations. To exercise these rights, contact support@cloudbet-bangla.com.

11Platform Changes and Availability

Cloudbet aims to maintain continuous platform availability, but does not guarantee uninterrupted access to its services. Scheduled maintenance, infrastructure upgrades, or unforeseen technical issues may result in temporary unavailability of some or all platform features.

Cloudbet reserves the right to add, remove or modify games, betting markets, payment methods, and promotional offerings at any time without prior notice. Where a significant change directly affects an active player benefit — such as the removal of a supported payment method — reasonable notice will be given where possible.

Cloudbet also reserves the right to modify these Terms at any time. The updated Terms become effective upon publication on this page. It is your responsibility to review the Terms periodically. Your continued use of Cloudbet following any change to the Terms constitutes your acceptance of the revised version.

12Limitation of Liability

To the maximum extent permitted by applicable law, Cloudbet's liability to any player arising from use of the platform — whether in contract, tort (including negligence), breach of statutory duty or otherwise — is limited as follows:

• Cloudbet is not liable for losses arising from decisions made by players based on game outcomes, betting results, or market movements.
• Cloudbet is not liable for losses caused by internet connectivity issues, device failures or third-party service interruptions beyond its reasonable control.
• Cloudbet is not liable for indirect, consequential, incidental or punitive damages of any kind.
• Nothing in these Terms limits Cloudbet's liability for fraud, death or personal injury caused by our negligence.

Gambling involves risk. You may lose money when using Cloudbet. Cloudbet is not responsible for financial losses resulting from the normal operation of gambling. By using Cloudbet, you acknowledge that you are gambling voluntarily and accept the associated financial risk.

13Governing Terms and Dispute Resolution

These Terms represent the entire agreement between Cloudbet and the player with respect to use of the platform and supersede any prior communications or representations, whether written or oral.

If you have a complaint about Cloudbet, the first step is to contact our support team via live chat or email. Most issues are resolved quickly and informally. If your complaint is not resolved to your satisfaction at the support level, you may request escalation to the platform's formal complaints process by emailing support@cloudbet-bangla.com with the subject line "Formal Complaint."

Cloudbet aims to respond to formal complaints within 5 business days and to resolve them within 28 days where possible. Complex disputes involving game outcomes or payment discrepancies may require longer investigation periods.

14Contact Us

If you have any questions about these Terms and Conditions, or about your Cloudbet account, please reach out through any of the following channels:

• Live Chat: Available 24/7 from your Cloudbet account dashboard. Fastest response — typically under 3 minutes.
• Email: support@cloudbet-bangla.com. General enquiries are typically responded to within a few hours during business hours.
• FAQ: Visit /faq for instant answers to common questions.

When contacting support about a specific account matter, please have your registered mobile number ready to help us identify your account quickly.