1Who We Are and Who This Policy Applies To
Cloudbet (referred to in this policy as "we," "us," "our" or "the Platform") operates the online casino and sports betting website at cloudbet-bangla.com. We are the data controller for all personal information processed through the Cloudbet platform.
This Privacy Policy applies to all individuals who interact with Cloudbet in any of the following ways: registered account holders, visitors who browse the website without registering, individuals who contact Cloudbet's customer support, and anyone who participates in Cloudbet promotions or referral programmes.
By registering a Cloudbet account or using any part of the platform, you confirm that you have read and understood this Privacy Policy. If you are not comfortable with how Cloudbet handles personal data as described here, please do not use the platform. You may contact us at any time with questions before deciding whether to register.
In plain terms: Cloudbet is responsible for looking after whatever personal data you share with us. This policy tells you exactly what that data is, what we do with it, and how to take control of it.
2Personal Data We Collect
Cloudbet collects personal data in different ways depending on how you interact with the platform. The categories of data we collect and the circumstances in which we collect them are set out below.
Data You Provide Directly
This is information you actively give to Cloudbet when registering or using the platform:
- Full name as it appears on your government-issued ID.
- Pakistani mobile number used for account registration and verification.
- Date of birth, used for age verification to confirm you are 18 or over.
- Payment method details — including Easypaisa/JazzCash mobile numbers, NayaPay or SadaPay account identifiers, IBFT bank account details, or Visa/Mastercard card details. Note: Cloudbet does not store full card numbers; payment data is handled by certified payment processors.
- Identity documents submitted for KYC verification (e.g., CNIC, passport scan).
- Communications you send to Cloudbet via live chat, email or any support channel.
Data Collected Automatically
When you access Cloudbet, certain technical data is collected automatically:
- IP address and approximate geographic location derived from it.
- Device type, operating system and browser information.
- Pages visited, time spent on pages, and navigation paths through the platform.
- Session timestamps, login frequency and duration.
- Bet history, game activity logs and transaction records generated through use of the platform.
Data from Third Parties
In limited cases, Cloudbet may receive personal data about you from third parties:
- Identity verification providers used for KYC processes may confirm or supplement the details you provide.
- Payment processors may share transaction confirmation data with Cloudbet to reconcile deposits and withdrawals.
- Fraud detection services may flag certain device or behavioural signals associated with your session.
Note: Cloudbet does not collect sensitive personal data such as health information, ethnic origin, religious beliefs or biometric data unless required by applicable law for a specific verification purpose. Any such data collected for legal compliance is handled with heightened care and not used for any other purpose.
3How Cloudbet Uses Your Personal Data
Cloudbet uses the personal data it collects for the following specific purposes. Each purpose is linked to a clear reason — we do not collect data speculatively or without a defined use.
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account creation & management | Name, mobile number, DOB | To set up and maintain your Cloudbet account |
| Identity verification (KYC) | ID documents, name, DOB | Age verification and fraud prevention |
| Processing deposits & withdrawals | Payment method details, transaction history | To move PKR funds between your account and payment methods |
| Fraud & security monitoring | IP, device data, bet patterns, login logs | To detect and prevent fraudulent or prohibited activity |
| Customer support | Account data, communication history | To resolve queries and complaints effectively |
| Responsible gaming | Bet history, deposit patterns, session data | To monitor for signs of problem gambling and apply player protections |
| Promotions & referrals | Name, contact details, referral records | To manage bonus eligibility and referral programme payments |
| Marketing communications | Mobile number, preferences | To send promotions where you have opted in (opt-out available at any time) |
| Platform improvement | Anonymised/aggregated usage data | To understand how players use Cloudbet and improve the experience |
Cloudbet does not use your personal data for automated decision-making that produces legal or significantly adverse effects, except where required by fraud detection or responsible gaming obligations — in which case you may request human review of any automated decision by contacting support.
4Legal Basis for Processing
Cloudbet processes your personal data on the following legal grounds depending on the specific use:
- Contract performance: Processing your registration details, handling your deposits and withdrawals, and managing your account are necessary to perform the contract you entered when you signed up to Cloudbet.
- Legal obligation: Identity verification (KYC), age verification, fraud reporting, and record-keeping for financial transactions are required by applicable laws and platform compliance obligations.
- Legitimate interests: Fraud detection, security monitoring, platform analytics and improvement, and responsible gaming monitoring are conducted based on Cloudbet's legitimate interest in operating a safe and sustainable platform. These interests are balanced against your rights and do not override them.
- Consent: Marketing communications are only sent where you have explicitly opted in. You can withdraw consent at any time by contacting support or updating your account preferences.
What this means for you: Cloudbet won't use your data for anything beyond what's listed above. If we ever want to use it for a new purpose that requires consent, we'll ask you first.
5Who We Share Your Data With
Cloudbet does not sell your personal data to third parties. We do not share it with advertisers for the purpose of targeting you on other platforms. Data is shared only in the following limited and controlled circumstances:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay and card payment gateways receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
- Identity verification providers: Third-party KYC services receive the identity documents and personal details necessary to verify your age and identity. They process this data on Cloudbet's behalf under data processing agreements.
- Fraud detection services: Automated fraud detection tools process technical data (device fingerprints, IP patterns, behavioural signals) to identify potentially fraudulent account activity.
- IT and platform service providers: Cloud infrastructure providers, database hosting services and customer support software providers may process data as part of delivering their services to Cloudbet. All are contractually bound to process data only as instructed.
- Legal and regulatory bodies: If Cloudbet is required by law, court order, or regulatory authority to disclose data about a specific player or transaction, it will comply with that obligation. Where legally permitted, Cloudbet will notify the affected player of such a request.
All third parties who handle Cloudbet player data are required to maintain appropriate technical and organisational security measures and to process data only for the specified purpose.
Data transfers: Some of Cloudbet's service providers may process data outside Pakistan. Where this occurs, Cloudbet ensures appropriate safeguards are in place through contractual data protection clauses that require equivalent standards of data protection.
6Cookies and Tracking Technologies
Cloudbet uses cookies and similar technologies to make the platform work properly and to improve the experience for Pakistani players. Here's a straightforward breakdown of what we use and why:
Strictly Necessary Cookies
These cookies are essential for the platform to function. Without them you wouldn't be able to log in, maintain a session, or process transactions. They cannot be disabled because the platform cannot function without them. Examples include session tokens that keep you logged in during your visit and security cookies that protect against cross-site request forgery.
Functional Cookies
Functional cookies remember your preferences — such as your preferred language setting or whether you've acknowledged a notification. They make the experience more convenient but are not strictly required for the platform to operate. You can disable these in your browser settings without losing core functionality.
Analytics Cookies
Analytics cookies help Cloudbet understand how players use the platform — which pages are visited most, how long sessions last, where users drop off. This data is collected in aggregated, anonymised form and is used exclusively to improve the platform. Cloudbet uses analytics tools from trusted, well-known providers for this purpose.
Managing Your Cookie Preferences
You can control cookie settings through your browser at any time. Most browsers allow you to view, delete and block cookies from individual websites. Note that blocking certain categories of cookies may affect how parts of Cloudbet work. Strictly necessary cookies cannot be blocked without preventing basic platform functionality.
Mobile app note: If you access Cloudbet through a mobile browser on your Android or iOS device, the same cookie settings apply as on a desktop browser. Check your mobile browser settings to manage preferences.
7How We Protect Your Data
Cloudbet takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure.
- SSL/TLS encryption: All data transmitted between your device and Cloudbet's servers is encrypted using industry-standard SSL/TLS protocols. The padlock in your browser address bar when visiting Cloudbet confirms this encryption is active.
- Password security: Account passwords are stored using one-way cryptographic hashing — Cloudbet staff cannot see your password, only a hash of it. This means even internal staff cannot access your account password.
- Payment data handling: Cloudbet does not store full payment card numbers on its own systems. Card payment data is handled directly by PCI-DSS certified payment processors. Mobile wallet credentials are not stored by Cloudbet beyond what is required for transaction reconciliation.
- Access controls: Access to player data within Cloudbet's systems is restricted to authorised staff with a genuine operational need. Access is logged and reviewed regularly.
- Regular security reviews: Cloudbet's platform undergoes regular security assessments and vulnerability checks to identify and address potential weaknesses before they can be exploited.
Despite these measures, no system is completely immune to security incidents. In the event of a data breach that poses a risk to your rights or freedoms, Cloudbet will notify affected players promptly and take immediate steps to contain and remediate the incident.
8How Long We Keep Your Data
Cloudbet retains personal data only for as long as necessary for the purpose it was collected, or as required by applicable legal or regulatory obligations. The general retention periods are as follows:
- Active accounts: Personal data is retained for as long as your Cloudbet account is active and for a reasonable period after account closure to handle any post-closure enquiries.
- Financial transaction records: Deposit, withdrawal and betting records are retained for a minimum of 5 years from the date of each transaction, in line with standard financial record-keeping requirements.
- Identity verification documents: KYC documents are retained for the period required by applicable law — typically 5 years from the end of the customer relationship.
- Support communications: Chat and email records with Cloudbet support are retained for up to 3 years to support dispute resolution and service improvement.
- Marketing preferences: Opt-in and opt-out records are retained for as long as needed to honour your preference and evidence your consent status.
- Analytics data: Anonymised usage analytics are retained indefinitely as they cannot be linked back to any individual player.
When data is no longer required, Cloudbet deletes or anonymises it in a secure manner. Deletion requests from players (subject to legal retention requirements) are processed within 30 days of the request.
9Your Data Rights
As a Cloudbet player, you have meaningful rights over your personal data. Here's what you can ask for and how to exercise each right:
Right of Access
Request a copy of all personal data Cloudbet holds about you. We'll provide it within 30 days of your request, free of charge.
Right to Rectification
Ask us to correct inaccurate data we hold about you. You can also update basic account details directly in your account settings.
Right to Erasure
Request deletion of your personal data where we no longer have a legal basis to hold it. Some data may be retained due to legal retention obligations even after a deletion request.
Right to Restrict Processing
Ask Cloudbet to temporarily stop using your data in certain ways while a dispute or review is ongoing.
Right to Data Portability
Request your personal data in a structured, machine-readable format so you can transfer it elsewhere if you choose.
Right to Object
Object to Cloudbet processing your data based on legitimate interests, including direct marketing. Opt-out of marketing at any time through your account settings or by emailing support.
To exercise any of these rights, contact Cloudbet at support@cloudbet-bangla.com with the subject line "Data Rights Request." Include your registered mobile number so we can identify your account. We will acknowledge your request within 5 working days and provide a full response within 30 days.
10Children and Under-18s
Cloudbet does not knowingly collect personal data from individuals under 18 years of age. The platform is intended exclusively for adults, and age verification is conducted as part of the account registration and KYC processes to enforce this.
If Cloudbet becomes aware that personal data has been collected from a player who is under 18, it will promptly close the account, delete the associated personal data, and reverse any transactions where possible.
If you believe a minor may have created a Cloudbet account using your identity or payment methods, please contact support@cloudbet-bangla.com immediately so we can investigate and take appropriate action.
11Marketing Communications
Cloudbet may send promotional communications about bonuses, new games, PSL betting offers, and platform updates. These communications are only sent where you have given your explicit consent during registration or subsequently through your account settings.
Communications may be delivered via SMS to your registered Pakistani mobile number or through in-platform notifications. Cloudbet does not send unsolicited marketing communications to players who have not opted in.
You can withdraw your consent for marketing at any time in the following ways:
- Update your notification preferences in your Cloudbet account settings.
- Reply "STOP" to any marketing SMS received from Cloudbet.
- Email support@cloudbet-bangla.com with the subject "Unsubscribe" and your registered mobile number.
Opting out of marketing communications does not affect your ability to receive transactional messages — notifications about deposits, withdrawals, verification requests and account security alerts will continue regardless of your marketing preference setting.
12Changes to This Privacy Policy
Cloudbet may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements, or data processing practices. When we make changes, we will update the "Last Updated" date at the top of this page and, where changes are material, notify registered players through in-platform notifications or email.
We recommend reviewing this page periodically. Continued use of Cloudbet after a revision to this Privacy Policy constitutes your acknowledgement of the updated version. If you do not agree with changes made to the policy, you should stop using the platform and contact support to discuss account closure and data deletion.
The version of this policy published on this page at the time of your last interaction with the platform is the version that governs how your data is handled.
13How to Contact Us About Privacy
If you have any questions, concerns or requests related to this Privacy Policy or Cloudbet's handling of your personal data, please get in touch through any of the following channels:
- Email (privacy & data rights): support@cloudbet-bangla.com — use subject line "Privacy Query" or "Data Rights Request" for fastest routing.
- Live Chat: Available 24/7 from your Cloudbet account dashboard. For complex data requests, email is preferred as it creates a written record.
- Response times: Cloudbet acknowledges privacy-related emails within 5 working days and provides full responses within 30 days for data rights requests.
Please do not include sensitive personal documents (such as CNIC scans or full card numbers) in initial contact emails. Our team will advise on the appropriate secure channel for submitting any required documentation once we have received your query.